Formulary Exception: Prior Authorization
You and/or your physician or other prescriber can request an exception to the IU Health Plans (HMO) (HMOPOS) prior authorization rules. Generally, your physician or other prescriber must provide a statement of medical necessity that explains why the prior authorization rules would not be as effective in treating your condition and/or would cause you to have adverse medical effects.
Generally, we must make our decision within 72 hours of getting you or your physician’s or other prescribers' request for standard coverage determinations or 24 hours of getting you or your prescribing physician's request for an expedited coverage determination.
Members who would like to request a prior authorization or check on the status of a prior authorization request submitted by their physician or other prescriber should contact our Member Services Department 8:00 a.m. to 8:00 p.m., seven days a week:
| Telephone: |
1-866-907-1587 |
| TTY/TDD: |
1-800-743-3333 |
| Fax Standard: |
1-866-429-2260 |
| Fax Urgent: |
1-866-497-1386 |
IU Health Plans (HMO) (HMOPOS)
Prior Authorization Department
200 Stevens Drive
Philadelphia, PA 19113
Physicians and other prescribers who would like to submit a prior authorization request may either contact our Provider Help Desk at 1-866-907-7088, or use our physician's coverage determination form available below. Please answer all questions on the form and fax to the phone number listed on the form.
IU Health Plans (HMO) (HMOPOS)
Prior Authorization Department
200 Stevens Drive
Philadelphia, PA 19113
What can I do if my Coverage Determination is denied?
If IU Health Plans (HMO) (HMOPOS) denies your coverage determination you have the right to request a redetermination appeal. Please see our section on Appeals and Grievances for information about your appeal rights, or contact our Member Appeals Department 8:00 a.m. - 8:00 p.m., seven days a week.
| Telephone: |
1-866-412-8644
|
| Fax: |
1-866-412-8656 |
|
